Hotel

General information

• What documentation should I present at the hotel check in desk?

Hotel cancellation

• How do I cancel a hotel standalone booking?

Hotel modification

• How can I change my hotel booking?
• I have misspelled my name incorrectly. Can I change it?

Relocation

• My hotel booking got cancelled. Now what?

Refund status

• How long will it take until I receive my refund?
• What is my refund status?

Invoice request

• Can I get an invoice for my booking?
• Can I make changes to my invoice?

Accommodation confirmation

• Can I get a accommodation confirmation voucher document for my booking?

Booking confirmation email

• What is a confirmation email?
• I didnt receive my booking confirmation email
• How do I find my booking number?

Booking general status

• How do I know that my booking has been confirmed?

Complaints

• How do I submit a complaint?

Pricing and payments

• In what currency do you charge for my booking?
• I've received an incorrect charge in my card, what can I do?

Special hotel requests

• How do I add a special hotel request to my booking?

Hotel amenities

• Where can I find the hotel amenities information?